Menu
This privacy policy (“Privacy Policy”) describes how Källan Hotell Spa Konferens AB (corporate identity number 556546-4046) processes your Personal Data within the framework of our business. “Personal data” means all information that can be directly or indirectly linked to a living natural person. Please read this Privacy Policy carefully to understand how and for what purposes we process your Personal Information.
We process your Personal Data when you use our services (the “Services”) in the manner set out below. We protect your privacy and comply at all times with applicable legislation aimed at protecting you as an individual. This Privacy Policy sets out the basis for how we process the Personal Information you provide to us or that we collect about you when you use the Services. For some of our Services, there are also special conditions that you must accept before use, with regard to the processing of Personal Data we perform, e.g. for hotel bookings or recruitment.
We strive to maintain a high level of privacy protection. The source processes Personal Data primarily to administer, provide, develop and maintain the Services, manage your bookings, optimize your experience of the Services and to communicate with you.
If we make changes to this Privacy Policy, we will notify you. The method of notifying you varies depending on which of our Services you use and when. The new terms will be published on Källan’s website.
If you provide us with Personal Information about other people, you are responsible for the Source being allowed to process the Personal Data in accordance with this Privacy Policy.
The source only processes your Personal Data in accordance with applicable law.
The source may collect Personal Information directly from you when you use the Services (eg book a hotel room). We may also receive and transfer Personal Information about you from and to companies within the Källan Group or partners (eg if you have used a travel agency to book a hotel room). We use various methods to collect Personal Information about you. Some of these include cookies, web beacons, customer surveys and customer service. Depending on the Service you use, the collection method and the purpose of the treatment may vary.
The source will process your Personal Data for the purposes set out below, as well as the purposes described to you in connection with the specific Services you use. When it is required by law that we obtain consent from you, we will obtain consent before processing takes place.
If you book a conference or hotel room with us, we process your Personal Information for the purpose of providing, managing, administering, following up and charging for your booking. This also includes our treatment in order to remind or inform you of your booking in connection with your stay.
If you are a member of our loyalty program “Källan Friends” by registering for our newsletter via our website when you book a meeting or hotel room with us, your Personal Information, with your permission, can be saved in your member profile. If you are not a member of Källan Friends but wish to become one, your Personal Information can be used to create a member profile. In connection with this, previous bookings or information from cookies may be linked to the membership. Read more about how your Personal Data is processed in Källan Friends under the section “Managing membership in Kälan Friends” below.
It is necessary that you provide the information we request in order for us to handle your booking. However, you decide for yourself if you want to provide information about membership (eg membership number). When you book for another, you are responsible to us that you have permission from the other person or persons that the Source processes its Personal Data in accordance with this Privacy Policy.
Your Personal Information and other information about your booking may be transferred to companies within and outside the EU / EEA that take care of our bookings or to our subcontractors.
Storage period : 365 days after the end of the stay, unless you have a membership in Källan Friends where your booking information is saved in your member profile. To ensure that your Personal Information remains until the next time you make a booking, you can apply for membership in Källan Friends.
Manage membership in Source Friends
If you are or become a member of Källan Friends, we process your Personal Information for the purpose of providing, managing, administering, following up and maintaining your membership. This includes, among other things, our processing of your Personal Data for the purpose of informing, communicating and answering inquiries from you about your membership. We may also contact you to ask you to ensure that your information is correct and up to date
The source Friends makes it possible for us to give you more flexible and individualized offers and experiences. With the help of your member profile, we create relevant offers and information about our Services that we send to you. Read more about the profiling of your Personal Information that Källan performs under the section “Newsletters and other forms of direct marketing” below.
Personal data Legal basis for the processing
Storage period : Until the termination of membership and a period of 12 months thereafter.
If you use our Services, we may process your Personal Data for the purpose of sending you newsletters with relevant information and offers about our own or selected partners’ goods and services in various channels, e.g. via letter, e-mail or through our digital channels, as long as a customer relationship between you and Källan lasts. We may also send you customer surveys to give you the opportunity to influence our product and service offering. Our treatment of sending you direct marketing and customer surveys is then based on a balance of interests.
If you no longer wish to receive newsletters or other direct marketing from us, you can easily object to further processing for this purpose by contacting us (see contact information below) or unsubscribing directly from the mailing. If you object to further processing, your Personal Data will be deleted or anonymised (unless such Personal Data is processed for other purposes) and you will no longer receive direct marketing from us.
Storage period : As long as the customer relationship with you lasts or before that if you object to continued treatment.
If you have given us your consent and subscribe to our newsletters, we will process your Personal Data in order to send you offers about our Services and products. If you no longer wish to receive newsletters or other direct marketing from us, you can easily object to further processing for this purpose by contacting us (see contact information below) or unsubscribing directly from the mailing. If you object to further processing, your Personal Data will be deleted or anonymised (unless such Personal Data is processed for other purposes) and you will no longer receive direct marketing from us.
If you are a member of Källan Friends, the Personal Data can be used to supplement your profile in Källan Friends. If you are not a Källan Friends member, we may, with your permission, use your Personal Information to create a member profile for you.
Storage period : Until you withdraw your consent to the treatment.
In order to communicate personal and relevant information and offers to you about our Services, we analyze the information we have collected about you, e.g. by sorting customers into different customer categories based on buying patterns, behavior and interactions with us. If you have a membership in Källan Friends, we can also analyze the information in your member profile. We do this to improve your experience in using our Services.
If you submit a job application (spontaneous application or for a specific position) via our website or our other communication channels, we process your Personal Data in order to evaluate your application and recruit staff for our business. This also includes, if applicable, reference and background checks within the framework of our recruitment process.
We ask you not to send us any sensitive Personal Information (eg information about health, race or ethnic origin).
If you are offered and accept employment, some of the Personal Information that we have collected about you during the recruitment process will become part of your employment contract.
Your Personal Information and other information in your job application may be transferred to other companies that operate the hotel, but which are not part of the Källan Group.
Storage period : Your application is always saved during the entire recruitment process. If you are not offered a job with us, we can save the information we have collected in the recruitment process for up to 24 months after the recruitment process has ended. Spontaneous applications are saved for up to 12 months from the time you send your application to us, unless a recruitment process has been initiated.
We may also, as a result of law, court or government decision, process your Personal Data for the purpose of fulfilling a legal obligation, e.g. according to the Tax Act, the Accounting Act, decisions from the police or other authority.
We may process your Personal Data for the purpose of answering, assisting, following up or handling your customer service matter. This includes communication required to answer any questions you have asked our customer service via telephone, email, social media or any of our other communication channels. The processing of personal data covered within the framework of this purpose is our right to investigate complaints, grievances or support matters, including technical support.
The treatment is based on our legitimate interest in handling customer service matters.
Storage period : Six months after the customer service case has been closed in order to be able to administer and offer any follow-up of your case.
We may process your Personal Data to adapt, develop and maintain our Services in order to increase and improve user-friendliness, our range, quality and resource efficiency from an environmental and sustainability perspective. We may also process your Personal Data for the purpose of diagnosing errors, optimizing technology and improving our IT systems (eg ensuring that Källan Friends user accounts are not used by unauthorized persons).
We analyze the information we collect about you, e.g. via analysis tools on our website. The analysis is anonymised and is done on an aggregate level. The information from the analyzes can never be linked to a specific individual. The data from the analyzes we do form the basis for the development of our IT systems, website and product & service offering.
Your Personal Information is stored for as long as is necessary to fulfill the purposes of our processing. We will then securely delete or de-identify your Personal Information so that it can no longer be linked to you. During each treatment indicated above, there is a defined storage period.
The source thins Personal Data in accordance with the law applicable at any given time and according to the criteria stated above. This means e.g. that the Source deletes or de-identifies your Personal Data when the purpose of the processing is fulfilled.
Transfer of personal data and recipients with whom we share information
We may share your Personal Information with third parties. As stated above, your Personal Data may be transferred to companies within and outside the EU / EEA that operate Källan hotels but which are not part of the Källan Group, or our subcontractors. We never sell your Personal Data and Källan will always enter into the necessary personal data processing agreements with the companies that process your Personal Data on our behalf. This is in order to ensure an adequate level of security for the processing of personal data.
In order to fulfill the purposes of our processing of your Personal Data, we may enlist the help of other companies to fulfill our obligations to you. Due to this, we share your Personal Information with companies that provide services to Källan, such as but not limited to, our subcontractors for customer service, delivery services, analysis services, communication and delivery of marketing materials. The source can also share your Personal Information with companies that handle operation, storage, technical support and maintenance of our IT solutions. Furthermore, we may also disclose your Personal Information to payment service providers who provide payment services to us, in order to be able to charge you.
Our subcontractors only process your Personal Data in accordance with our express instructions and may not use your Personal Data for their own purposes. They are also obliged by law and agreement to protect your Personal Data from unauthorized access or other intrusions.
We may, where applicable, transfer your Personal Data to recipients other than those listed above if necessary to fulfill the purposes below.
Authorities We disclose Personal Information about you to authorities if we are required by law to do so. The processing is necessary in order to fulfill legal obligations.
If you do not pay, we may transfer your Personal Information to a debt collection company for the purpose of collecting your debt to us. The treatment is based on our legitimate interest in getting paid.
In connection with a legal dispute, we may transfer your Personal Data to a court, authority or counterparty for the purpose of safeguarding our rights. The treatment is based on our legitimate interest in being able to safeguard our rights.
If Källan reorganizes, sells or for any other reason transfers all or parts of our business to a third party, your Personal Data may be transferred together with all or parts of the business. The processing is necessary to satisfy our legitimate interest in carrying out the sale or merger.
The source has taken appropriate technical and organizational measures to protect your Personal Data against e.g. loss, tampering or unauthorized access. We continuously adapt our security measures to the continuous technical development in order to maintain a high level of security.
The Source’s Services may contain links to other applications and / or websites that are not controlled by the Source. This Privacy Policy only applies to your use of the Source’s own Services. The source is not responsible for the content of linked applications / websites and the processing of Personal Data that may be done by owners or operators of these.
The source uses cookies on its digital Services, which in some cases automatically collect your Personal Information (eg IP address and behavioral patterns). We use cookies in order to improve your experience and security of our digital Services. Personal data that we collect via cookies may be anonymised and used in an aggregated form for development purposes, statistics and analysis.
The data protection legislation gives you a number of rights in relation to our processing of your Personal Data. If you want to exercise your rights, please go to the nearest hotel and talk to the reception and they will help you or send an e-mail to info@kallanhotel.com
You have the right to request, free of charge, to receive a confirmation from us that we process your Personal Data, and to request access to the Personal Data that we process about you, together with information about the processing and your rights in connection therewith, a so-called register extract.
If you believe that a Personal Data that we process about you is incorrect or incomplete, you have the right to request correction of the Personal Data. In order for us to change information about you, you need to contact us (see contact information below). The source is not responsible for problems that arise as a result of your Personal Information being incorrect if you have failed to inform us about it.
To the extent that we process your Personal Data with the support of your consent, you have the right, at any time, to withdraw your consent to the processing. The revocation does not apply retroactively.
As mentioned above, you have the right to oppose treatment for direct marketing purposes. You unsubscribe from further processing by either clicking on the unsubscribe link in the mailing or contacting us (see contact information below).
You have the right to oppose treatment based on our legitimate interest if you have personal reasons relating to the situation. However, we may continue to process your Personal Data, even though you have opposed the processing, if we have legitimate reasons for this that outweigh your interest in privacy.
You have the right to request that your Personal Information be deleted. However, this does not apply to Personal Data that we process according to law or agreement with you.
You have the right to request that the processing of your Personal Data be restricted. Note, however, that this may mean that in some cases we may not be able to provide you with all of ours
You have the right to receive a digital copy of the Personal Data that we process about you in a well-known, structured digitally readable format (data portability) for use by others. The right to data portability, in contrast to the right to register extracts, only covers the Personal Data you have provided to us and which we process with the support of consent or performance of agreements with you.
If you are not satisfied with our processing or for other reasons believe that we have processed your Personal Data incorrectly, you have the right to submit a complaint to the data protection supervisory authority.
If you have any questions, comments or complaints about our processing of your Personal Data or our compliance with the Privacy Terms and applicable data protection law, you are welcome to contact us (see contact information below).
Källan Hotell Spa Konferens AB, 556546-4046
Åmliden 70, 93592 Norsjö
Sweden
